ResolveAI — IT Helpdesk
The IT helpdesk that actually resolves issues.
L1 autonomous resolution via chat and voice. Pay per endpoint. Built for MSPs and internal IT.
Tier-1 IT support is eating your technicians alive.
70% of helpdesk tickets are password resets, install requests, and how-do-I questions. Your senior technicians spend their day on work a junior could do — if the junior was awake 24/7 and never got tired.
How it works
- 01Deploy the agent
One-line install on Windows/Mac/Linux endpoints. Auto-registers, ready in five minutes.
- 02AI takes Tier-1
Voice or chat. Password reset, app install, network triage — resolved autonomously with audit trail.
- 03Escalate with context
What the AI can't solve gets routed to a human with full transcript, logs and recommended next steps.
Capabilities
Same memory, same tools, same audit trail. Switch mid-session.
Runs commands locally with permission. No bastion, no RDP, no port-knock.
Risky actions (registry edits, account changes) wait for human approval before executing.
Past resolutions become future answers. No manual KB authoring.
Tickets respect business hours, SLA tiers and on-call schedules out of the box.
One pane of glass across all your customers. Per-client billing, per-client policies.
Use cases
Cut overnight on-call coverage. AI handles after-hours password resets across all customers; humans wake only for real incidents.
New-hire onboarding (apps, drivers, VPN) handled by AI in 10 minutes instead of half a day of ticket bouncing.
Technicians in vans call the AI from a hands-free headset — no laptop, no portal, just voice.
Frequently asked
Ready to see it run?
We deploy a pilot in a day. Hebrew-native, EHR-aware, ROI-measurable.
Book a Demo